Return and Refund Policy

Return Policy

At CannAmazon, customer satisfaction is at the forefront of our mission. We want you to be completely happy with your purchase. If for any reason you are not satisfied, our return policy ensures that returning your item is a straightforward and transparent process.

• Return Period: Items must be returned within 30 days of receiving your order to be eligible for a full refund or exchange.
• Item Condition: Products should be returned unused, and in their original condition, with all tags and packaging included.
• Proof of Purchase: A valid receipt or order confirmation is required for all returns.

The following items are not eligible for return:

• Perishable goods (e.g., food items)
• Gift cards
• Customized or personalized products
• Clearance or sale items

1. Contact Us: Email our customer service team at CannAmazonPrime@gmail.com or call 1(917)420-9119 to initiate the return process.
2. Prepare Your Package: Ensure the item is securely packaged with all original tags and packaging.
3. Return Shipping: Customers are responsible for shipping costs unless the item was defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

• Processing Time: Once your return is received and inspected, you will be notified by email regarding the approval or rejection of your refund.
• Issuance: Approved refunds will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
• Partial Refunds: In some cases, partial refunds may be provided for items that are not in their original condition or have obvious signs of use not due to our error.

If you wish to exchange an item due to damage or defects, please contact us at CannAmazonPrime@gmail.com or call 1(917)420-9119. We will cover the shipping costs for exchanges involving defective or damaged products.

Should you receive an item that is damaged or incorrect, please contact us within 7 days of receipt. We will handle all expenses related to replacing the item promptly.

If you haven't received a refund after the stated processing period, please:

1. Check Your Bank Account: Ensure the refund has not been posted.
2. Contact Your Credit Card Provider: Refunds may take some time to be officially posted.
3. Consult Your Bank: Processing times can vary.
4. Reach Out: If you’ve followed these steps and still have not received your refund, email us at CannAmazonPrime@gmail.com or call 1(917)420-9119.

For any questions or further assistance regarding our return policy, please reach out to our support team:

• Email: CannAmazonPrime@gmail.com
• Phone: 1(917)420-9119
• Business Hours: 12:00pm- 12:00 am -  7 days a week, 365 days a year (EST)

Thank you for shopping with CannAmazon. We appreciate your business and are committed to ensuring a seamless shopping experience.